Delete your account
Last updated: 6 November 2026
This page is for Dreamance (listed in the app stores as "Dreamance: BL Stories"), by PB&T PTE. LTD. You can delete your account and its data at any time, in one of three ways.
In the app
Open Settings, tap Delete account and confirm. This is the fastest way.
On the website
Sign in on the Dreamance website with the same account, open Settings, then choose Delete account and confirm.
By email
If you can't sign in, email support@dreamance.app with the subject "Delete my account". You can write from any address. Tell us enough to find your account: the email you sign in with, or if you can't use it, roughly when you joined, the Stories you played and any purchases you made. We may ask a question to check the account is yours, then we delete it and write back when it's done.
If you are a guest
A guest account has no email, so we can't find it from an email request. Delete it in the app: Settings, then Delete account.
What is deleted
Deleting is immediate and complete on our side. It removes:
- your account and sign-in details, including your email address
- the name you play as in each Story, your About you details (name, gender and Mature content setting, and any birthday given before 6 November 2026), Scenes, choices, Free Replies and Story progress
- your Sparks, including unspent and bought Sparks
- your Scene reports and any blocked or flagged text we kept for safety review
- records of Scene costs and turns
- your Analytics setting
Unspent Sparks are lost and aren't refunded.
What other companies keep
Some companies we work with keep their own records under their own policies:
- RevenueCat keeps your account id and in-app purchase history.
- Stripe keeps website payment records, including your account id on the payment.
- Apple and Google keep their purchase records.
- PostHog keeps usage events under your old account id until they reach their retention period.
- Anthropic, one of our AI providers, deletes what it received within 30 days, or keeps it up to 2 years if its safety systems flagged it.
- OpenRouter, Z.ai and NoKeep, our other AI providers, keep what they received under their own policies.
- Supabase server logs stay until they age out, within 28 days.
More detail is in our Privacy Policy. Questions: support@dreamance.app.